We undertake a broad spectrum of work, helping care homes wherever it is best needed. This can range from crisis management, to mentoring and coaching, to dementia support services. We believe in promoting the best quality care, as well as appreciate that care homes need to see a return on investment to stay commercially viable for investors. Thish De Zoysa, Fulcrum Special Adviser, explains how we support care homes to achieve their commercial goals.
How did you first hear about Fulcrum Care?
“I come from the insolvency and restructuring market,” Thish says. “When I first came across Tony Thiru and his team, it was when they were turning around a group of 17 care homes.
“Within a three-year period, Fulcrum had operationally turned around every single one of those 17 care homes, which allowed them to put a profitable care home group back on the market. This was really impressive!”
Thish continues: “I hadn’t seen operators do that so efficiently before and I think you have to give a lot of credit to Tony, Fulcrum’s CEO, and Janaka, our finance and administration specialist, for galvanising a really special, talented and motivated group of professionals from the industry.
“What also sets Fulcrum Care apart is that we’re not just professionals from the care industry; we have specialists from other sectors who come together with us so that we can provide care homes with a set of skills that actually adds real value to our care home clients.”
What commercial challenges are care homes facing?
“We’re often contacted by care homes that are struggling to balance their commercials. I come from the insolvency and restructuring market, so it’s something I’m passionate about and have lots of experience in,” says Thish.
“If a care home – or any business – is in financial distress, it’s important to look at restructuring. Unfortunately, not many companies in the UK are aware of this, but for now they can work with specialist providers, like Fulcrum, to ensure they get the best outcome for their creditors.
“When it comes to care homes, however, it’s not just the creditors that you need to think about. The care residents are always at the forefront of our minds, because we owe them a duty of care. So, what we need to do is have the best people who are part of the equation when devising a solution, and that’s where Fulcrum can help.”
When is the best time to work with a care consultant?
“I believe people should pick up the phone and call Fulcrum and the team in a number of situations,” says Thish.
“Firstly, if they are operationally challenged and they find that their efficiencies could be improved. Secondly, if they want to maintain their efficiencies and see what’s happening in the market as best practice. Thirdly, if they are an investor in the industry, and they want to see more optimisation of their investment portfolio. And lastly if the company itself is financially challenged.
“At the end of the day, we’re specialists in what we do and we’ve helped care homes and care home groups in various situations. It’s worth having a conversation with us, as you might be surprised with how we can help.”
What does the future look like for Fulcrum?
“In the next five years, I’d like to see Fulcrum triple. Not just in terms of the number of people, but in its impact, getting involved in more and more cases.”
Thish continues: “All of our team bring a really good level of expertise. We provide an optimum solution for care homes, whether they’re challenged or just want to continue to improve. That’s where I think Fulcrum can add real value.”
If your care home needs help from a team of dedicated care experts, or you are interested in becoming a Fulcrum Care consultant, please get in touch.