At Fulcrum, we don’t just go into care homes, we provide unique long-term solutions for care services and the strategies needed to implement them. That leaves our clients in the best position to reach their goals. We wouldn’t be able to deliver this manifesto without a team of passionate consultants who share the same ethos as us. One of our longest-serving consultants and Operations Director, Trisha Kelly explains all.
Why did you join Fulcrum Care?
“The reason I initially joined Fulcrum was that Tony Thiru, Fulcrum’s CEO, and I worked together for many years previously, so we knew each other quite well,” says Trisha Kelly, Fulcrum consultant and Operations Director. “I really wanted to make a difference for care providers, care homes and their residents, and he had the same ethos. We’re a great team, so I thought why not?
“With Fulcrum, it’s just gone from strength to strength. When we go into a service, we give them everything we can give them; everything that we’ve got to make that service work — and we’ve got a really good track record. So that’s why I think we make a difference. We just want to go from strength to strength. I do believe that we are the best out there.”
What is Fulcrum Care doing differently?
“We’re passionate about what we do,” Trisha continues. “We don’t just go into care homes and stay for months and months. For example, if it’s a turnaround, we actually go in there and turn it around, to really make a difference! From there we can support the managers and mentor them so that when we leave, they can take over from where we left off. It’s a nice transition.
“Another thing that makes Fulcrum the best is that we’re a great team. We all come from backgrounds in the health, care and social care sectors. We give everything. We’re passionate. We want it to work. We never want to drag out our service at our client’s expense; we go into a care service to do the job.
“At the same time, whenever we turn around a care home, we put just as great an emphasis on upskilling the managers and staff team so that when we leave, they’re not lost like a rabbit in headlights; they can actually carry on and continue the good work.”
How do you become a social care consultant?
“For consultants that want to join the care sector, we offer care home consultancy masterclasses. We had a two-day masterclass not long ago where we invited people with an interest in social care consultancy and we shared with them our experience and what being a consultant is all about.
“When we recruit new consultants at Fulcrum Care, we focus on onboarding. We bring new people into the business and we train them. Although most of our consultants have already worked as a consultant in some previous capacity, every consultancy firm actually works differently.
“We dedicate a lot of time and resources when taking on additional consultants to ensure they understand how we work, feel supported and can share our values with the care homes they’re going to be working with. We guide them and we induct them, and we give them the tools to be able to do the job. We have a strong support network.
“For example, we have a Head of Quality Assurance and myself, the Operations Director, who will be in nearly daily contact with new consultants so that we can guide them if they’ve got any questions or queries. This helps them to understand the job and ensure that our care home clients get the best possible outcomes.”
What’s next for Fulcrum Care?
“I really do feel like we’re the best that there is out there, so eventually we’d want to branch out even further! Maybe even one day having our own care home. We’re actually managing homes as well now, which is relatively new to us, and we’re doing really well with it – so that’s the main goal!”
Watch the full video interview on YouTube
If your care home needs help from a team of dedicated care experts, or you are interested in becoming a Fulcrum Care consultant, please get in touch.