What issue did the care home have?
The client expressed apprehensions regarding the governance of the service, prompting them to seek a thorough evaluation to identify any shortcomings.
How did Fulcrum Care help?
Fulcrum promptly responded to the client’s request by attending the site in question. They conducted a comprehensive audit of the service which uncovered governance deficiencies which were important to address.
A meeting was arranged with the provider to discuss the issues, and Fulcrum offered clarity whilst also providing additional documents, such as a Service Improvement Plan and a care plan audit. These supplementary materials supported the service in maintaining robust documentation practices and helped to produce personalised care plans aligned with the electronic care planning system used by the home.
What were the results for the care home?
Fulcrum’s prompt and comprehensive audit not only identified critical governance shortcomings but also equipped the care home with the necessary tools and support to address these issues effectively. Their observations and on the day feedback made immediate improvements to care delivery and practices.
The ongoing discussions between Fulcrum and the provider signify a collaborative effort towards resolving the identified concerns and ensuring sustained improvements within the service.
If your care home needs help from a team of dedicated care experts, please get in touch.