Fulcrum x Care Surveys Support Packages
Independent feedback and consultancy insight for stronger inspection readiness and service improvement.
Fulcrum has partnered with Care Surveys to bring stakeholder feedback into mock inspections and turnaround support, helping providers understand both what is happening within a service and how it is being experienced by clients, families, staff and professional partners.
Independent Feedback To Support Stronger Care Services
Care providers need more than internal audits and policies to understand the true position of a service.
Fulcrum provides independent consultancy, inspection-readiness and turnaround expertise. Care Surveys adds structured feedback from the people closest to the service.
Together, this provides a broader evidence picture, helping providers identify areas for improvement, understand stakeholder experience and strengthen the evidence available around service quality.
The partnership supports providers across key areas including:
Inspection Readiness
Independent Feedback
CQC Evidence
Turnaround Support
Staff Engagement
Family Feedback
Accessible Surveys
Fulcrum x Care Surveys Support Packages
Mock Inspection Survey Price: £450 + VAT
Best for: Services preparing for a Fulcrum Mock Inspection that want independent feedback from clients, families and staff to support the wider inspection-readiness process.
What is included:
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Client & Family Survey with 15 set questions
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Staff Survey with 15 set questions
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Paper surveys available
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Video survey included
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Survey open for approximately 5 to 10 days
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Feedback results intended to be delivered alongside the Fulcrum Mock Inspection report
The Benefit:
The Mock Inspection Survey adds another perspective to the inspection process, helping providers understand whether findings from the mock inspection are reflected in the experiences of clients, families and staff.
Turnaround Service Survey Price: £2,500 + VAT
Best for: Services undergoing significant improvement or turnaround work that need a broader and more detailed view of stakeholder experience.
What is included:
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Client & Family Survey with 15 to 20 questions
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Staff Survey with 15 to 20 questions
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Professional Partners Survey with 5 questions
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Fully customisable questions
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Paper surveys and processing
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Weekly survey number updates
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Video, Makaton, PECS, BSL and multilingual survey options
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Survey open for approximately 4 to 6 weeks
The Benefit:
The Turnaround Service Survey provides independent feedback that can help identify concerns, establish a clearer starting point and inform ongoing improvement work.
What Is Included In Each Tier
| Feature | Mock Inspection Survey | Turnaround Service Survey |
|---|---|---|
| Client & Family Survey | Yes | Yes |
| Staff Survey | Yes | Yes |
| Professional Partners Survey | No | Yes |
| Customisable Questions | No | Yes |
| Paper Surveys | Yes | Yes |
| Paper Survey Processing | No | Yes |
| Video Survey | Yes | Yes |
| Makaton / PECS / BSL | No | Yes |
| Multilingual Surveys | No | Yes |
| Weekly Response Updates | No | Yes |
| Survey Period | Approx. 5–10 days | Approx. 4–6 weeks |
| Designed Around | Mock Inspection | Turnaround Support |
| Price | £450 + VAT | £2,500 + VAT |
How It Works Simple Support From Survey Set-Up To Results
Whether Care Surveys is being used alongside a Fulcrum Mock Inspection or as part of turnaround support, the process is designed to fit around the needs and timescales of the service.
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Choose The Right Survey Package
Speak to Fulcrum about whether the Mock Inspection Survey or Turnaround Service Survey is most appropriate for your service.
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Gather Independent Feedback
Clients, families, staff and, where applicable, professional partners are given the opportunity to provide their feedback during the agreed survey period.
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Choose The Right Survey Package
Speak to Fulcrum about whether the Mock Inspection Survey or Turnaround Service Survey is most appropriate for your service.
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Agree The Survey Approach
Care Surveys will arrange the relevant surveys and, for the Turnaround Service Survey, work with the service to agree suitable questions, formats and timing.
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Gather Independent Feedback
Clients, families, staff and, where applicable, professional partners are given the opportunity to provide their feedback during the agreed survey period.
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Review The Findings Alongside Fulcrum’s Work
The resulting feedback provides another source of evidence to consider alongside Fulcrum’s mock inspection or turnaround findings, helping your team identify themes, priorities and areas requiring further attention.
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Agree The Survey Approach
Care Surveys will arrange the relevant surveys and, for the Turnaround Service Survey, work with the service to agree suitable questions, formats and timing.
-
Review The Findings Alongside Fulcrum’s Work
The resulting feedback provides another source of evidence to consider alongside Fulcrum’s mock inspection or turnaround findings, helping your team identify themes, priorities and areas requiring further attention.
Care Research In Practice What Independent Feedback Can Look Like In A Real Care Service
Care providers already using Care Surveys have reported benefits ranging from reduced administration to stronger response rates and clearer evidence of stakeholder experience.
One provider reported a 176% increase in survey responses following its first round with Care Research. The proportion of surveys containing valuable written feedback also increased from 36% to 50% by the third round.
The organisation described being able to use the feedback to identify what had been learned and implemented, before repeating surveys six months later to help assess whether issues raised had been addressed.
There is no such thing as bad feedback, just more scope for improvement and development.
Care Surveys client
Care Surveys give you the time to focus on what matters, providing good care!
Care Surveys client
Bring Independent Feedback Into Your Next Step A Clearer View Of Your Service, Backed By Independent Feedback
Whether you are preparing for a mock inspection or working through a period of service improvement, independent feedback can provide valuable context alongside Fulcrum’s consultancy and inspection-readiness work.
By bringing together Fulcrum’s independent assessment with structured feedback from clients, families, staff and, where relevant, professional partners, you can build a broader view of what is happening within your service and where further attention may be needed.
Care Surveys can be added to either a Fulcrum Mock Inspection or Turnaround Support package, giving you an additional source of evidence to inform decision-making, support improvement planning and strengthen your understanding of stakeholder experience.
Speak to the Fulcrum team to discuss which option is most appropriate for your service.
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