Caroline Kaiser – Care Consultant

Caroline is a senior health and social care leader whose experience spans residential, nursing, domiciliary and extra care services. She has supported services for older people living with dementia, adults with learning disabilities and autism, and people with mental health and complex care needs. Her background combines operational leadership with strategic transformation, helping providers strengthen care quality, workforce stability and organisational performance.

Her achievements include leading a service from Requires Improvement to Good within six months and reducing agency reliance by 90% through workforce planning and recruitment. She has also led the integration of acquired extra care services, supported the registration and mobilisation of seven new care services, and developed reporting systems that give boards clearer oversight of quality and risk. As a trustee and Chair of a Care and Quality Committee, she brings an understanding of independent scrutiny and provider accountability.

At Fulcrum Care, Caroline delivers mock inspections, turnaround support and interim management, alongside helping providers implement action plans following regulatory warning notices. She works with leadership teams to understand the underlying challenges, agree priorities and make practical changes. A Fellow of the Chartered Management Institute, Caroline combines structured analysis with hands-on support and coaching to help teams establish improvements they can sustain.