Lesley Mason – Care Consultant

Lesley’s career spans frontline healthcare, nursing and senior care home leadership. Her experience includes residential, nursing and dementia services, alongside supporting adults with complex physical disabilities and acquired brain injuries. Having worked as a Home Manager, Regional Clinical Development Nurse, Regional Director and Group Operations Manager, she understands the clinical and operational demands facing care teams.

As a Regional Director, Lesley oversaw ten care homes and their managers, with responsibility for care quality, staffing, budgets and service performance. Alongside these responsibilities, she supported a home rated Inadequate, later stepping in as interim manager and helping the service achieve an overall Good CQC rating. Her work has also included clinical investigations, quality audits, manager mentoring and inspection preparation across services regulated by CQC and Care Inspectorate Wales.

At Fulcrum Care, Lesley draws on her nursing and leadership experience to help providers identify priorities, strengthen clinical oversight and put improvement plans into practice. She works alongside managers and staff to develop clear responsibilities, support learning and review whether changes are making a difference. Her practical, person-centred approach keeps residents’ wellbeing, dignity and individual choices central to service improvement.