Shereen Kassam – Care Consultant

Shereen’s career spans residential care, community services, housing and rehabilitation, with experience in registered management, regional leadership and interim consultancy. Her background includes services supporting people with dual diagnoses, substance misuse needs and forensic histories, giving her an understanding of the coordination required between care providers, health professionals, housing teams and other agencies.

In operational and turnaround roles, Shereen has supported Registered Managers with inspection preparation, service improvement plans, safeguarding and incident reviews. Her responsibilities have also included workforce planning, budgets, business continuity and commissioner relationships. She brings experience in reviewing performance across multiple services and helping teams respond to regulatory and local authority concerns while maintaining daily care delivery.

At Fulcrum Care, Shereen draws on this experience to provide practical troubleshooting and turnaround support. She works alongside leaders to identify priorities, clarify responsibilities and strengthen quality monitoring. Her approach combines operational oversight with an understanding of individual needs, helping teams improve consistency, manage risk and support people’s independence and dignity.