Zoë McCallum – Care Consultant

Zoë’s career spans frontline nursing, care home management and executive leadership across nursing, residential and specialist services. Her background includes supporting people with dementia and complex mental health needs, alongside leading multi-site organisations. She combines clinical understanding with experience in financial oversight, workforce development and partnership working.

As Chief Operating Officer at The Brendoncare Foundation, Zoë led the commissioning and opening of an integrated care site combining dementia care, nursing, independent living and community services. She later served as Head of Care Services at Jewish Care, overseeing quality, safeguarding, regulatory compliance and operational performance. Her work has included responding to regulatory concerns, strengthening governance and introducing digital systems for care planning, medicines management and workforce coordination.

At Fulcrum Care, Zoë draws on this experience to help providers review services, develop leadership capability and manage organisational change. She brings experience in mock inspections, investigations, board-level discussions and improvement planning. Her compassionate, inclusive approach helps leaders establish clear priorities and support their teams while keeping the experiences of people receiving care central to service development.