Case Study
Regulatory adherence in a large care home provider
In the ever-evolving landscape of care home services, regulatory compliance stands as a paramount requirement to ensure the wellbeing and safety of residents. For larger providers, managing compliance across a vast network of services can be overwhelming and complex, making it difficult to maintain consistency and uniformity in adherence to regulations.
One provider with 30 services, each with its unique operational nuances and challenges, reached out to Fulcrum as they faced significant hurdles in achieving full compliance across all their facilities.
What issue did the care home have?
Despite their best efforts, this care provider was struggling to ensure that all of its homes were compliant with the necessary standards and regulations. This posed a considerable risk to the provider, as it could lead to potential penalties, reputational damage, and, most importantly, compromised care for their residents.
How did Fulcrum Care help?
Recognising the critical need for support and expertise in achieving regulatory compliance, the provider reached out to Fulcrum. The goal was to conduct comprehensive audits of all the services and identify areas where they were falling short of requirements. The audits were carried out meticulously to ensure a thorough evaluation of each service’s operations, protocols, and adherence.
Fulcrum presented their findings to the care provider, highlighting the specific risks associated with non-compliance and discussed the lack of progress seen in most of the services. This open and transparent communication helped the provider understand the gravity of the situation and the urgent need for improvement.
Following the audits, practical and actionable recommendations were provided to rectify the compliance gaps and the recommendations were tailored to each service’s unique needs, ensuring that the solutions were feasible and effective.
It was also mutually agreed that Tony Thiru, Fulcrum’s founder, would personally visit one of the services. This visit served as an opportunity to further assess the situation on-site, gain deeper insights, and offer hands-on guidance for implementing the necessary changes.
What were the results for the care home?
Fulcrum’s expertise and support proved invaluable in helping make significant strides towards regulatory compliance. By implementing the recommendations, all services started to meet the required standards, whilst our ongoing engagement will continue to support some of the services in their journey to full compliance, so they can operate without facing potential penalties or reputational harm.
Achieving compliance not only safeguards the organisation, but also directly impacts the quality of care provided to residents, as well as a safer and better living environment.
If your care home needs help from a team of dedicated care experts, please get in touch.